GUEST SERVICE REPRESENTATIVE (Front Desk Clerk) - Brasstown Valley Resort & Spa

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

BY SUBMITTING MY APPLICATION ELECTRONICALLY, I AGREE WITH ALL OF THE TERMS AND CONDITIONS SET FORTH BY CORAL HOSPITALITY.

• I certify that all information provided on this application is true and accurate. I understand that any false statements, misrepresentation, or omissions made on this application will be considered sufficient cause for CORAL HOSPITALITY to deny or terminate my employment upon discovery. I understand that employment with CORAL HOSPITALITY is ‘at will’ and therefore for an indefinite period of time. If employed, I may terminate my employment at any time and CORAL HOSPITALITY may terminate or modify the employment relationship at any time, with or without motive or cause. I understand that I am not guaranteed a specific shift, schedule or work assignment to work overtime. If employed by CORAL HOSPITALITY, I will abide by its rules, regulations, policies and procedures.
• I hereby authorize all individuals and organizations named or referred to on this application to answer all questions that may be asked and give all information that may be sought in connection with this application. This may include, but is not limited to work history, criminal records, licensure, certification, education and driving record. I also certify that any individual or organization furnishing information concerning me shall not be held accountable for giving this information. I hereby release said individuals and organizations from any and all liability that may be incurred as a result of furnishing such information.
• Finally, I freely and voluntarily agree to undergo drug testing as part of the application process, or at any time during my employment with CORAL HOSPITALITY. I understand that either refusal to submit to the test or failure of the test per CORAL HOSPITALITY’s policy will disqualify me from consideration and/or continuation of employment.

Coral Hospitality and its managed properties are equal opportunity employers committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Pre-employment background screening will be conducted on candidates who accept a job offer. We participate in E-Verify. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans

You must agree to the disclosure statement provided in order for us to accept your application.

To finalize your application, please confirm you are not a bot

You will receive confirmation after we have received your application.

Coral Hospitality , one of the top management companies in the hospitality industry, is currently searching for a Front Desk Clerk for Brasstown Valley Resort & Spa located in Young Harris, Georgia! We offer a culture that focuses on teamwork and high levels of customer service with anenvironment that empowers our team members to exceed guests' expectations. Our ideal candidate will be engaged, hands-on, and prepared to operate a "best in class" resort!    Brasstown Valley Resort & Spa has104 rooms and cabins. We are a full service Resort offering: food & beverage, lodging, championship golf course, upscale spa, stables, catering, conferences, hiking, tennis, recreation and much more!   

To perform the job successfully, an individual should perform the following essential functions of the position:

  • Greets, registers and assigns rooms to guests
  • Issues room key
  • Assists in pre-registration and blocking of reservations when necessary
  • Be familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately
  • Keeps records of room availability and guest accounts
  • Computes bill and collects payment for guests
  • Makes and confirms reservations
  • Posts charges such as room, food or telephone to guest accounts
  • Follows all cash handling procedures as established by Accounting
  • Develops a thorough knowledge of room types, locations and selling strategies
  • Knowledge of amenities and hours of operation
  • Performs the duties of a PBX operator by answering switchboard, directing calls to proper locations, monitoring surveillance cameras, contacting personnel via paging system

The individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner
  • Customer Service –Adheres to the Coral Hospitality Basics of Service standards; responds promptly to customer needs
  • Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming
  • Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings
  • Written Communication – Able to read and interpret written information
  • Teamwork – Contributes to building a positive team spirit
  • Cost Consciousness – Conserves organizational resources
  • Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
  • Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values
  • Professionalism – Follows through on commitments; accepts responsibility for own actions
  • Quality – Monitors own work to ensure quality
  • Quantity - Works quickly; completes work in a timely manner
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Adaptability – Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Is consistently at work and on time
  • Dependability - Follows instructions, responds to management direction
  • Initiative – Volunteers readily; asks for and offers help when needed

Brasstown Valley Resort & Spa is an equal opportunity employers\ committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race,color, national origin, gender (including pregnancy), age, religion, disability,sexual orientation, or veteran status,or any other status or characteristic protected by law.

Pre-employment background screening will be conducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans 

Location: Young Harris, GA
Apply for this Position
Apply at: https://coral-hospitality-llc.prismhr-hire.com/job/72191/guest-service-representative-front-desk-clerk-brasstown-valley-resort-spa