Coral Hospitality , oneof the top management companies in the hospitality industry, is currentlysearching for a Reservations Agent for Brasstown Valley Resort &Spa located in Young Harris, Georgia! We offer a culturethat focuses on teamwork and high levels of customer service with anenvironment that empowers our team members to exceed guests' expectations. Ourideal candidate will be engaged, hands-on, and prepared to operate a "bestin class" resort! Brasstown Valley Resort & Spa has134 rooms and cabins. We are a full service Resort offering: food & beverage, lodging, championship golf course, upscale spa, stables,catering, conferences, hiking, tennis, recreation and much more!
Summary: Under the direct supervision of the Reservation Manager, this position takes reservations via telephone, fax, mail, internet or change forms for Brasstown Valley Resort.
Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information.
Maintains accurate files and reports.
Enter reservations into the computer error free and according to standard operating procedure.
Processes rooming lists without errors. Completes all changes for groups, and prepare a new rooming list after each change.
Checks wait-list reservations daily.
Uses good selling technique to up-sell special target dates when appropriate.
Adheres to rate control procedures based on availability and forecast occupancy as set by Reservation Manager.
Maintains knowledge of suite and cabin booking process.
Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request.
Assists with call around to find out rates and availability.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Possess complete resort product knowledge.
Brasstown Valley Resort & Spa is an equalopportunity employers committed to hiring a diverse workforce and sustaining aninclusive culture. All qualified applicants will receive consideration foremployment without regard to race, color, national origin, gender (includingpregnancy), age, religion, disability, sexual orientation, or veteran status,or any other status or characteristic protected by law.
Pre-employment background screening will beconducted. DFWP/EEO/AA/Minorities/Females/Disabled/Veterans